Frequently Asked Questions
Need more information? Check out our frequently asked questions about our products.
Della 5 pcs & 6 pcs Relaxing Systems
What are Della 5 pcs and 6 pcs Relaxing Systems?
Della 5 pcs and 6 pcs Relaxing Systems are high-quality orthopedic pillow sets designed with attention to detail to bring pain relief and relaxation to your daily life. These pillow sets can be arranged to fit any position you please and can be used on any flat surface such as bed, couch, or floor.
Are Della 5 pcs and 6 pcs Relaxing Systems made from hypoallergenic materials?
Our customer's safety is our highest priority, and all Della products are made from non-toxic and hypoallergenic materials. The fabrics in our products are certified by OEKO-TEX and foam materials are certified by CertiPUR-US.
Please notice:
Commonly, the memory foam material can cause some industrial smell when the pillows are taken from the product package because they’ve been compressed for a while, but the smell should disappear after ventilating the pillows for at least 24 hours.
Does your product have CERTIPUR-US certification?
Della pillows are made from CERTIPUR-US certified foam material so you can be sure that they don’t include any harmful substances.
Does your product have OEKO-TEX certification?
Della pillows are made from OEKO-TEX certified textiles so you can be sure that they don’t include any harmful substances.
The pillows look deflated or feel too soft. What should I do?
The pillows have been compressed for a long time, so let them recover to their original shape for at least 24 hours.
There is an industrial smell coming from the pillows. What should I do?
The pillows have been stored for a long time so let the pillows ventilate for at least 24 hours in a well-ventilated area before using them. Our customer's safety is our highest priority, and all Della products are made from non-toxic and hypoallergenic materials. The fabrics in our products are certified by OEKO-TEX and foam materials are certified by CertiPUR-US.
I didn't receive vacuum bags with my order. What should I do?
If you did not receive vacuum bags with your order, please contact us with your Amazon order ID and full address information, and we will send the vacuum bags to you as soon as possible. We apologize for any inconvenience this may have caused.
Della Bed Pillows
The pillow look deflated or feel too soft. What should I do?
The pillows have been compressed for a long time, so let them recover to their original shape for at least 24 hours.
There is an industrial smell coming from the pillow. What should I do?
The pillow has been stored for a long time so let your pillow ventilate for at least 24 hours in a well-ventilated area before using. Our customer's safety is our highest priority, and all Della products are made from non-toxic and hypoallergenic materials. The fabrics in our products are certified by OEKO-TEX and foam materials are certified by CertiPUR-US.
Does your product have CERTIPUR-US certification?
Della pillows are made from CERTIPUR-US certified foam material so you can be sure that they don’t include any harmful substances.
Does your product have OEKO-TEX certification?
Della pillows are made from OEKO-TEX certified textiles so you can be sure that they don’t include any harmful substances.
Are Della bed pillows made from hypoallergenic materials?
Our customer's safety is our highest priority, and all Della products are made from non-toxic and hypoallergenic materials. The fabrics in our products are certified by OEKO-TEX and foam materials are certified by CertiPUR-US.
Please notice:
Commonly, the memory foam material can cause some industrial smell when the pillows are taken from the product package because they’ve been compressed for a while, but the smell should disappear after ventilating the pillows for at least 24 hours.